140/21 อาคารไอทีเอฟ ทาวเวอร์ ชั้น 12
ถนนสีลม แขวงบางรัก เขตบางรัก กรุงเทพมหานคร 10500
เวลาทำการ
09.00 - 18.00 น.

MAXIMIZE UTILIZATION OF ACE SOLUTIONS
WITH OUR RELIABLE SERVICE SUPPORT

Our team works together to give you timely support and
To help you manage digital transformation process smoothly

SUPPORT

You can maximize utilization of ACE Cloud solution with our reliable service support. ACE’s support team are well-trained for solution implementation and can assure you our timely support you need to get things done. You can reach us through online or schedule on-site support for more complex challenges.

REQUEST SERVICE SUPPORT SYSTEM (RSS SYSTEM)

Effective online support channel to report incident and get notification from our support team based on Support Message Level and SLA Service Policy.

PERIODIC RESOURCE MONITORING

Monitor and review availability of your resources related to system performance for system availability and continuity.

ONSITE MEETING FOR ACCOUNT REVIEW

Meeting with client to discuss key checkpoints and relevant criteria for better utilization of existing ACE CLOUD and for future planning, including implementing upcoming innovation solutions.

TRAINING SESSIONS

Cover topics from fundamental overviews about ACE CLOUD solutions to ACE CLOUD specific capabilities. Some trainings require support tickets.

CONFIGURATION CHANGE SUPPORT

Cover additional discussion on assistance with configuration change based on customer further requirements and available ACE CLOUD practices. Configuration change support requires enhancement tickets.

CUSTOMIZATION DEVELOPMENT

Provide custom reports and forms or additional features development. Customization Development requires enhancement ticket.